Correctional facilities have been using paperwork as a means of organizing inmates, employees, and the infrastructural accouterments which come of handling both. For example, processing forms, complaints, grievances, medical forms, sign-up sheets–all these things require paper. The paper must be printed. It must be distributed. It must be written on. It must be read, annotated, filed, and stored. Modern filing systems hit a fever pitch in the mid twentieth century, but computational technology has fast eroded this echelon of modernity into anachronism. Unfortunately, many correctional facilities–suffering due to budget concerns and regular operations–have been unable to fully upgrade. Securus Technologies‘ ConnectUs platform is designed to help change that.
ConnectUs allows for a variety of applications and protocols to be customized per a given facility’s needs. Inmates can file complaints and grievances forms digitally, and even monitor their progress. This will cut down on the time an inmate may waste hassling a guard about some minutiae. Additionally, for medical processing purposes, ConnectUs is downright beautiful. Nurses have been raving over its ease of use and simplicity, and officers are excited about the supply savings that will come in paper alone.
An even more interesting savings will come in the form of man hours. At five minutes per complaint and grievance form, over the course of a year an average form takes up an hour. Most facilities have over a hundred inmates who file more than thirteen of those forms a month–13.8, specifically; according to the numbers. 13.8 multiplied by 100 inmates translate to 1,380 lost man hours which can be recouped with ConnectUs.
Now, ConnectUs has much more broad application than simply complaints and grievances forms. Potentially, this program could cut $50,000+ from the budget of even smaller correctional facilities. 1,380 hours at $20/hour is $27,600. Medical forms must take even longer to process, meaning probably double that number in savings. ConnectUs is definitely a game changer in the corrective facility industry.